MOVO Help Center

Getting Started

Q: How do I create a Movo account?
A: Simply enter your name and phone number in the app. You'll log in using a one-time password (OTP) sent to your phone - no need to remember passwords.

Q: How do I request a delivery?
A: Open the app, enter the pickup and drop-off addresses, confirm the package details, and choose your delivery option (same-day or fast delivery).

Q: How can I track my package?
A: Once your package is dispatched, you can track it in real time through the app's tracking feature.

Services & Features

Q: What types of packages can I send with Movo?
A: Movo delivers small packages only. We do not carry illegal items (such as drugs or firearms) or highly fragile items.

Q: What is the fast delivery option?
A: Fast delivery ensures your package is delivered in under 1 hour, with priority over standard deliveries.

Payments & Fees

Q: How are delivery fees calculated?
A: Fees are based on the distance between pickup and delivery locations.

Q: How can I pay for my delivery?
A: You can pay online or in cash on delivery.

Q: What happens if I cancel my delivery?
A: If you cancel before pickup, you'll receive a refund minus 25% administration costs. Once pickup is complete, cancellations are not possible.

Safety & Liability

Q: How does Movo ensure package safety?
A: We take reasonable measures to protect packages during transit.

Q: What if my package is lost or damaged?
A: If Movo directly causes the loss or damage, a cash settlement may be agreed. Movo is not responsible for issues outside its direct control.

Account & Privacy

Q: How do I log in to my account?
A: You'll receive an OTP code on your phone each time you log in.

Q: What data does Movo store?
A: We store your name, phone number, and delivery records for record-keeping. Your data is not shared with third parties unless required by law.

Troubleshooting

Q: I didn't receive my OTP. What should I do?
A: Check your phone's network connection and ensure your number is correct. If the issue persists, contact Movo support.

Q: My package is delayed. What should I do?
A: Delivery times may vary due to traffic or unforeseen events. Please check the app's tracking feature or contact support.

Contact & Support

Q: How can I contact Movo support?
A: You can reach us via phone, WhatsApp, or email. Support hours are 8 AM - 8 PM daily.